Frequently asked questions

Question 1

What banks do you support?

Accepted Answer

We support virtually any bank statement PDF, including text-based and image-based PDFs, in any language. If yours does not convert as expected, contact support via chat and we'll tune our pipeline for your statement format.

Question 2

What file format is the output?

Accepted Answer

XLSX (Excel) or CSV. If you need a different format, contact support via chat and mention the file type and the software you'll use it with, so we can consider adding it.

Question 3

What column format is the output?

Accepted Answer

Each transaction row is normalized to 3 columns: Date, Description, and Amount. Debits are negative; credits are positive. This format imports cleanly into most financial software.

Question 4

Can you parse any currency format?

Accepted Answer

Yes, we can parse any format. For example, but not limited to, 1,234.56, 1.234,56, 1 234,56. We can reliably parse any variation too, such as those containing a currency symbol, negative sign, parentheses, & more.

Question 5

Can you parse statements in any language?

Accepted Answer

Yes, we can parse bank statements in any language.

Question 6

Are there any file size or quantity limits?

Accepted Answer

Yes. You can upload up to 50 bank statement PDFs at the same time, each up to 10 MB.

Question 7

Do you offer an API?

Accepted Answer

Yes! API access is available on paid plans. Our REST API lets you convert bank statements programmatically. See the API documentation at /api for details.

Question 8

How fast is the conversion?

Accepted Answer

Most 1-3 page statements convert in ~5-7 seconds. PDFs with more pages or low-resolution may take a bit longer.

Question 9

Can I convert a scanned image of a bank statement?

Accepted Answer

Yes. We support image-based PDFs, in addition to regular text PDFs. If your file is an image (JPG, PNG, TIFF, etc.) and not a PDF, first turn it into a PDF: On Windows, right-click the image → Print → Microsoft Print to PDF. On macOS, open in Preview → File → Export as PDF. After creating the PDF, you can upload it like any other statement.

Question 10

How secure is my data?

Accepted Answer

Very secure. Our host and database provider are SOC 2 Type 2 compliant, we use industry-standard encryption to protect statements in transit, and statements are automatically deleted based on your chosen interval (default: 3 days, configurable from 1 day to 180 days in your dashboard settings).

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our payment processor Polar, which is based on Stripe Inc., ensuring your payment details remains secure.

Question 12

How can I upgrade, downgrade, or cancel my subscription?

Accepted Answer

You can upgrade, downgrade, or cancel any time in your dashboard via the "Manage Plan" link. Upgrades take effect immediately. Downgrades take effect at the next billing cycle date. Cancellations prevent future charges, while allowing you to use your remaining plan allowance until the end of your current billing cycle.

The Most AccurateBank Statement Converter

Convert PDF to CSV & Excel.
Merge statements.
Automatic validation of amounts.
Any bank. Any language.

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Any bank
Any language

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